Refund Policy
At SMGrowth.net, we deliver non-tangible, irreversible services in a fast-changing environment. Our refund terms are fair but final. Please read before ordering from Shop or Promote Music.
Our Refund Policy Description
At SMGrowth.net, we are committed to providing reliable digital marketing and social media promotion services. Because products are non‑tangible, irreversible, and operate in a fast‑changing, high‑risk environment, our refund terms are designed to be fair but final.
Learn more on our About Us page and join our Reseller Partner Program for bulk discounts.
General Rule – All Sales Are Final
Except for Section 2 below, all sales are final. Once processed, no refunds for remorse, dissatisfaction, partial delivery, or reasons not covered by our 100% Refund Guarantee.
✅ 100% Refund Guarantee – When You Are Entitled
You get a full 100% refund only if failure is on our end:
- Missed Delivery Deadline: Order not delivered within advertised time due to our inability to start/finish.
- Service Stuck or Mishap: Service stuck, technical failure, or mishap prevents completion and we cannot resolve it.
Refunds go to original payment method. Contact support within 7 days of due date with order details. We may need 72h to investigate.
⚠️ Non‑Refundable Situations
No refunds if:
- Incorrect link, username, or account details provided.
- Delivered as described but unhappy with quality/engagement/retention - platforms are volatile.
- Delayed by external platform changes, but still delivered (even late).
- Used more than one server/provider simultaneously for same page/account.
- Stuck due to your account restrictions (private profile, blocks, strikes).
- Violation of Terms or fraudulent activity.
🎯 Order Accuracy
You are responsible for order details before submission. Incorrect links/usernames = non‑refundable. Double‑check before paying in Shop.
⏱️ Service Timelines and Delays
We deliver on schedule. If we fail due to our technical fault, you qualify for 100% refund per Section 2. Delays from third‑party changes or force majeure don't qualify automatically, but if we cannot deliver at all, guarantee applies.
💳 Chargebacks and Payment Disputes
Filing a chargeback/dispute when not entitled is violation. We may block services, terminate account, and take legal action to recover losses/fees.
🚨 Fraud and Misuse
Fraudulent activity including stolen payment methods = immediate termination, no refunds. Do not use more than one server at same time for same page/profile - these orders are non‑refundable.
💬 Contact Us
Questions? Contact support before buying. We're 24/7. Visit About Us or Reseller Partner Program to grow with us.
We reply in 12 min avg - 24/7 support